For the Glory! Celebrate the anniversary of the most epic card game in the Land of Ooo with the Ultimate Collection and new content!
Latest Updates from Our Project:
Solution for Foil Issues & Fulfillment Update
almost 2 years ago
– Fri, Dec 13, 2024 at 12:05:39 PM
Adventure Time fans,
We hope you all have had a great week. We know everyone in this Kickstarter loves Adventure Time and Card Wars, so we are dedicated to making sure this is an incredible experience for all of you. We know there have been significant issues with foil cards curling. Though we have some more possible fixes in the second part of this update, the bottomline is we want you to have a product that you’re happy with and can enjoy.
To those ends, we are going to allow any backers who are unhappy with the 112 foil cards in the Ultimate Collection to request a replacement in the form of 112 non-foil versions of the same cards. It’s going to be a complicated process (and expensive) on our end, but we think it’s fair and, again, your satisfaction and enthusiasm for Adventure Time Card Wars is our number one priority!
We are working with the factory on the replacement cards and figuring out the logistics. We will likely have a form backers can fill out with backer info (name, email address, etc.), shipping info, number of copies of the Ultimate Collection you purchased, and an image of the foil curling.
This form won’t be available until fulfillment is complete and there will be a deadline to submit requests, so we can send all the replacements at one time. We will follow up with more details in the new year. We appreciate everyone’s support!
Foil Card Issues: Possible Fixes
Many backers have issues with their foil cards curling and whether or not you request the non-foil replacements outlined above, we want to share some solutions that have worked for some backers. (This article may be helpful as well.)
Solutions:
Gently bend the curled foils in the opposite direction until they become flat, then put the flattened foil cards into card sleeves to prevent more humidity.
Place the curled cards into a heavy book and put extra weight on the book for a couple of days until these cards become flat. Then place them inside card sleeves.
Place silica packs in a card box with the cards.
Place bricks on the stack of foil cards for a period of time.
Use a dehydrator (details below).
Our backer Christopher M. shared this awesome dehydrator hack. Per his message: “If you have a dehydrator you can give them around 2 hours at 35 degrees C, foil face down. They come out perfectly flat, then just get them in some sleeves. This picture is the worst curled foils after just 1 hour. After 2 they are mega flat.”
Great work, Christopher. Thank you!
Fulfillment Update
Orders to the US have all gone out.
If you are in Canada, UK, or “Rest of World,” our fulfillment partners shared that all orders have shipped out as of today except 50 (and we expect those to ship out by the start of next week).
Europe: Fulfillment is supposed to begin by this weekend. So hopefully today is the start!
Australia/New Zealand: Unfortunately, QML’s partner in the region (Aetherworks) has shut down fulfillment until the beginning of January for their holiday break. We were trying to avoid this, but due to various delays, it couldn’t be avoided. We apologize for making you wait longer. It should only be a few more weeks.
Asia: Slight delay, but we are hopeful fulfillment will begin next week. QML is checking with VFI, their partner in Asia.
Customer Service Contacts for Shipping Issues
For foil curling issues, please check out today's update for solutions and potential replacement with non-foil versions.
US, Canada, ROW (rest of world)
Fulfillment by Diamond. Contact us via Kickstarter private message for quickest response (alternately, you can try our customer service chat at this link, though private messages will get you to the right team member faster).
EU
Fulfillment by Don’t Panic Games. Contact them for all issues: [email protected]
UK/Switzerland/Norway
Fulfillment by Diamond. Contact us via Kickstarter private message OR our customer service chat at this link.
Non-US Fulfillment Progress
almost 2 years ago
– Fri, Dec 06, 2024 at 11:58:22 AM
Adventure Time fans,
We hope you’re having a great December so far. We’re wishing you a holiday season filled with Adventure Time Card Wars! We have a shipping update:
All US orders have shipped out and should have been received.
All Canada, UK, and “Rest of World” were packed and set to ship to backers on 11/29, so should be actively shipping out. We are checking on the progress, but we think everything will be shipped out in the week or so. If we get more concrete info, we will add it in the comments of this update.
EU: There was a long unexpected delay at the port that was FINALLY resolved. Bigblue should be receiving everything at their warehouse today, so fulfillment should begin next week.
Asia and Australia fulfillment by QML will begin next week too.
We’re getting there!
Customer Service Contacts for Shipping Issues
For foil curling issues, please check out our last update for advice.
US, Canada, ROW (rest of world)
Fulfillment by Diamond. Contact us via Kickstarter private message for quickest response (alternately, you can try our customer service chat at this link, though private messages will get you to the right team member faster).
EU
Fulfillment by Don’t Panic Games. Contact them for all issues: [email protected]
UK/Switzerland/Norway
Fulfillment by Diamond. Contact us via Kickstarter private message OR our customer service chat at this link.
Fulfillment Progress and Foil Cards
almost 2 years ago
– Wed, Nov 13, 2024 at 02:24:51 PM
Adventure Time fans,
We hope everyone is having a great week! Fulfillment in the US is progressing well, with just over half of the orders having gone out. The rest are being packed as we speak and should be going out in the next few days. Canada and the UK fulfillment should be starting shortly as well.
For the EU, we still expect rewards to arrive at the fulfillment center by November 15. It will likely take another week or so for orders to start shipping out.
Australia and Asia orders are still being prepared at the warehouse. We’ll update once we have confirmation that shipping has started.
Customer Service Contacts for Shipping Issues
US, Canada, ROW (rest of world)
Fulfillment by Diamond. Contact us via Kickstarter private message for quickest response (alternately, you can try our customer service chat at this link).
EU
Fulfillment by Don’t Panic Games. Contact them for all issues: [email protected]
UK/Switzerland/Norway
Fulfillment by Diamond. Contact us via Kickstarter private message OR our customer service chat at this link.
We have heard from a number of you that your foil cards have curling. As cool as foil cards can look, there is the danger of these cards curling due to humidity or lack thereof in the environment. The cardboard backing of these cards can expand or contract, while the foil layer stays the same, leading to these distortions.
We are actively talking to the factory about the issue and we are tracking how widespread the issue is. We are not happy with the curling, as our goal is to deliver products that are as close to perfect as possible for our amazing backers. We appreciate how supportive all of the fans have been throughout the Kickstarter and the delays.
For what it’s worth, our copies from the factory have just a little bowing of the foil cards.
Per our factory, the simplest way to deal with the curling issue is to gently bend the curled foils in the opposite direction until they become flat, then put the flattened foil cards into card sleeves to prevent more humidity. Alternatively, you can place the curled cards into a heavy book and put extra weight on the book for a couple of days until these cards become flat. Then place them inside card sleeves.
Fulfillment Begins in US and Starts Soon Everywhere Else!
almost 2 years ago
– Wed, Nov 06, 2024 at 12:56:15 PM
Adventure Time fans,
We have some good news: Fulfillment is beginning in the US! Our US warehouse finished receiving all items on Monday and has commenced shipping by sending out simpler orders (specifically, orders that only had one item) to get things going. Our partner Diamond is now actively picking and packing the rest of the orders for the US, Canada, and the UK and they will start shipping out in the coming days. You will receive a tracking number via email once your order goes out.
If you’re in the EU, we expect rewards to arrive at the fulfillment center by November 15. It will likely take another week or so after that for orders to start shipping out.
For Australia and Asia, QML has received all items and will start preparing for shipping in the next few days.
As fulfillment begins, check out the following section for contact info.
Customer Service Contacts for Shipping Issues
US, Canada, ROW (rest of world)
Fulfillment by Diamond. Contact us via Kickstarter private message for quickest response (alternately, you can try our customer service chat at this link, though private messages will get you to the right team member faster).
EU
Fulfillment by Don't Panic Games. Contact our partner Don’t Panic Games for all issues: [email protected]
UK/Switzerland/Norway
Fulfillment by Diamond. Contact us via Kickstarter private message for quickest response (alternately, you can try our customer service chat at this link, though private messages will get you to the right team member faster).
After we finished printing all the games from the Kickstarter and loaded them on ships, we caught an error: The card “Twinsies” from Adventure Time Card Wars: Doubles Tournament had the wrong art (the game text was fine). So we reprinted that card with the correct art and air-shipped it to fulfillment centers. So, if you are getting the Doubles Tournament game, you will get a copy of Twinsies with the wrong art (collector’s item?) inside the box AND you should receive a copy of Twinsies with the correct art packed separately as part of your order. We apologize for the error, but you now have an extra card!
Thanks for backing,
The Cryptozoic Team
Fulfillment Update: Slight Delay, But Getting Closer!
about 2 years ago
– Fri, Oct 18, 2024 at 12:15:59 PM
Adventure Time fans,
We are getting closer! The good news is that games arrived at the US port on October 8 (most of the fulfillment will be handled through the US hub). The bad news is because of unusual port congestion (partly due to recent events), everything was stuck at the port longer than intended. We have some movement now and we expect the shipment to be put on rail today and then trucked to the warehouse by October 28.
This means fulfillment won’t start until November now. We apologize for the delay and are doing all that we can to expedite things. We are extra bummed on our end because we were looking to launch the next Adventure Time Card Wars Kickstarter in late 2024 and now we are pushing it until next year.
In the meantime, if you need to change your address or have any other issues (e.g., you never finalized your order), please reach out to us via private message on Kickstarter and we’ll help you out.
Thanks for your patience and support,
The Cryptozoic Team
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